Cancellations, returns & refunds

Last updated: 8 October 2026. PrintShip is a demonstration store. This page shows the policy a live store of this kind would publish; no real orders, payments or deliveries take place on this site.

1. Personalised products

Every PrintShip product is personalised and made just for you, so we can't accept returns or exchanges for change of mind once production has started.

2. Damaged, defective or wrong items

If your item arrives damaged, misprinted or different from your approved preview, tell us within 48 hours of delivery with a photo or unboxing video. We will reprint it at no cost or refund you in full.

3. Cancellations

You can cancel within 2 hours of ordering, before printing starts, for a full refund. After printing starts, the order can't be cancelled.

4. Pay-on-delivery orders (phone cases)

You pay an advance of 25% of the order value (minimum ₹149) online, and the balance plus a ₹49 COD charge on delivery.

• If you refuse delivery of a correct order, the advance is not refunded, because the item was printed specially for you and can't be resold.
• If the item is damaged, wrong or defective, the advance is refunded or the item reprinted, as in section 2.

5. Refund timelines

Approved refunds go back to your original payment method within 5 to 7 working days.

Contact and grievances

This is a demo, so there is no support desk or grievance contact. In a live store, this section names the Grievance Officer and how to reach them, as Indian consumer and data protection rules require.